Frequently Asked Questions
How are your products made?
Our products are handcrafted by artisans in Rajasthan, India using the ancient tradition of block printing. We also offer a number of kantha quilts. These are screen printed by hand and then sewn together with a traditional type of running stitch called "kantha."
All products are printed on 100% cotton fabric with eco-friendly Azo free dyes.
How do I care for the products?
Our products are machine washable with mild detergent in cold water, on the gentle cycle. Tumble dry low or line dry. Iron on medium setting if necessary. Note: Do not use bleach on any of the products.
What if my item is out of stock or backordered?
Our products are produced in small quantities, so we may have limited stock in certain items. To inquire when we are getting a product back in stock, please contact firstname.lastname@example.org.
Do you charge sales tax?
We collect sales tax only for orders shipped to the State of Massachusetts.
Do you accept wholesale orders?
Yes, we do. Please contact us for wholesale rates and policies.
Do you sell inserts for the cushions?
No, we currently do not sell inserts. For best results, we recommend purchasing 22-inch square down inserts to use with our cushions.
What is your shipping policy?
Our website accommodates shipments within the United States, Canada, the United Kingdom and Australia through the U.S. Postal Service and Federal Express. We currently do not ship to P.O. boxes. If you would like to place an order to be shipped outside of this region, please contact us for shipping rates and we can arrange delivery.
We process orders Monday through Friday (excluding major holidays) and generally ship from our warehouse within 3-5 business days.
Shipping method and cost are determined based on order weight, and will be displayed during checkout.
NOTE REGARDING INTERNATIONAL ORDERS: International customers are responsible for customs charges, tariffs, and taxes. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
What is your return policy?
If you are unsatisfied with your purchase, you may return the product for a full refund, less shipping charges within 15 days of order receipt. Product must be clean, in original packaging, and in resalable condition to receive a full refund. Laundered items will not be accepted. Any shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.
To initiate a return/exchange and obtain a return authorization, please send an email to email@example.com with your order number and reason for return.
Please note that our products are handcrafted, so there may be slight variations in color, printing, and stitching. We do not consider these flaws, but rather an indication of our product individuality.